Workspace provider gets seal of approval from tenants

Managed workspace provider Connect Derby has played a key role in helping tenants recover from the impact of the pandemic, according to the results of a new survey.

Connect Derby’s annual Business Community Survey measures the levels of service it provides across all areas of its operation – from the quality of its workspaces and IT services to security and operational communication.

This year, the survey focused heavily on how Connect Derby has helped its 200-plus tenants get back on their feet again as they return to the office following the various local and national lockdowns in 2021.

The survey received an 82% response rate from tenants surveyed across the seven buildings in its portfolio – Friar Gate Studios, Kings Chambers, Sadler Bridge Studios, Marble Hall, Riverside Chambers, Shot Tower and the iHub innovation centre on Infinity Park.

97% of respondents said Connect Derby meets or exceeds their expectations for the support it provides, an increase of 7% from last year.

96% of tenants reported that communications from the management team met or exceeded their expectations, an increase of 2% from last year.

The management team at Connect maintained communication with tenants to provide support and guidance throughout the lockdowns and restrictions of 2021, assisting them with applications for Covid grants and loans, addressing queries and helping them stay open for business.

Connect Derby staff also regularly checked on the health and wellbeing of tenants.

92% of respondents said Connect Derby workspaces were clean, safe, and secure buildings to work in.

Ann Bhatti, head of Connect Derby, said: “The last 12 months have been tricky, with many businesses trying to get on their feet again as we come out of the pandemic, so we’re really pleased to have received such positive service ratings.

“We’re committed to providing all our tenants with the highest possible levels of services and support and will continue to work with businesses to help with their recovery in any way we can.”