Top customer service rating for sports village

Moorways Sports Village, which is owned by Derby City Council, has been rated ‘excellent’ for service quality.

The facility, run by operator Everyone Active in partnership with the city council, underwent a two-day Quest Plus assessment, its first Quest assessment since opening in May 2022.

Quest is a continuous improvement tool for leisure facilities and sports development teams and is managed by Right Directions on behalf of Sport England.

Moorways achieved an ‘excellent’ banding score, attained by less than a quarter of Quest-registered centres across the country.

A popular venue with people of all ages and interests, Moorways scored highly in many areas within the mystery visit and formal assessment elements.

Councillor Ndukwe Onuoha, the city council’s cabinet member for Streetpride, public safety and leisure, said: “This rating is an excellent achievement and a testament to the hard work of everyone at Moorways Sports Village in putting the customer first, and making the first-class leisure facilities here accessible to everyone.”