Healthcare services firm lands £13m NHS contract extension

Healthcare services firm Totally plc has been awarded a contract extension worth £13 million to continue to provide national contingency support for NHS 111.

The Derby headquartered firm, which also provides corporate fitness and wellbeing services, has been awarded the one-year extension by NHS England.

NHS England originally commissioned this support to provide additional call handling and clinical capacity to help to alleviate pressures on local NHS 111 services.

According to Totally, the extension increases the level of support to be provided and reflects the ongoing demand for NHS 111, a service which offers support as wide-reaching as over-the-telephone healthcare advice, to access to urgent and emergency care.

Wendy Lawrence, chief executive at Totally, said: “Totally has significant experience in providing quality, resilient and responsive NHS 111 services.

“To date we have answered almost half a million calls as part of the NHS England’s National Resilience programme.

“These calls would otherwise have gone unanswered leaving those seeking to access care without the support they needed.

Totally is a leading provider of healthcare and wellbeing services across the UK and Ireland.

It works in partnership with the NHS, other healthcare providers and corporate customers to help address the challenges of increased demand for healthcare services, such as NHS 111.

Wendy said: “As demand has increased, we have responded, increasing capacity to ensure that calls to NHS 111 across the country are not abandoned.

“The extension of this contract for a further year means that Totally continues to be a core partner in the delivery of NHS 111 services until February 2025.”