EMR recognised for customer communication

East Midlands Railway has received an accreditation for its work to enhance the way it communicates with its customers.

The rail operator has been accredited by Communication Access UK (CAUK),  an organisation developed by the Royal College of Speech and Language Therapists in collaboration with various charities and organisations, which aims to enhance the lives of individuals with communication difficulties.

It comes after EMR recently introduced a number of initiatives aimed at assisting customers during their travels across its network.

Dave Meredith, customer services director at EMR, said: “We are proud to receive this accreditation from Communication Access UK.

“This recognition underscores our proactive efforts in ensuring that every traveller, regardless of communication challenges, feels supported and empowered throughout their journey.”

Steve Jamieson, chief executive at the Royal College of Speech and Language Therapists, said: “Through training staff and implementing simple operational changes, East Midlands Railway has shown that it’s committed to being communication inclusive and breaking down barriers for customers who need extra communication support.”