EMR begins roll-out of interactive information screens

East Midlands Railway has taken the next steps in rolling out a £1 million project to install new customer information screens across its network.

The project, which is being rolled out working with suppliers Infotec and Thales, will involve fitting the 166 screens at the main stations served by EMR.

The first interactive screens of the project have been installed at six stations, including Long Eaton, with a further 15 to be installed across the network, including Derby, in the coming months.

The interactive screens provide information for customers, including arrival and departure information, live journey details, local information, station information, details on local events and any live safety notices.

As well as this, customers can use these screens to plan journeys to and from any station, utilising Google Maps to find local directions and take those directions with them on a smartphone by scanning a QR code.

The project also includes replacing normal customer information screens.

Dave Meredith, customer services director at EMR, said: “The new screens will help customers quickly comprehend the latest information about their journey, consequently improving the flow of people around our stations.

“We have taken great care to ensure they work effectively in busy environments with considerable background noise and visual distractions.

“Furthermore, they have been designed to be accessible to a wide range of customers, from tech-savvy travellers to individuals who prefer printed timetables, as well as those with low literacy or non-English speaking backgrounds.”