Council turns to AI to help streamline services

Derby City Council has announced it is embarking on the next phase of introducing artificial intelligence (AI) technology to help protect and further develop its services for citizens.

It is pioneering the use of AI technology in local government in partnership with http://ICS.AI , a leader in developing AI solutions in the public sector and has now signed a £7 million contract to deliver the next stage of its project.

Staff working in three service areas will soon be using AI ‘copilots’ to help them carry out their jobs more effectively.

AI technology is called a copilot because it acts as a smart helper for staff, supporting them in their day-to-day work, while staff members are the pilots who guide them.

The idea is that AI will be used to perform routine tasks, freeing up staff to concentrate on those most in need of support.

They will also use AI software to quickly generate information to help them make informed decisions.

Service areas where the technology will be introduced include adult social care, customer services and the recovery of outstanding debt.

The new contract with http://ICS.AI is expected to generate £3.925 million of savings during the 2024/25 financial year, rising to a minimum of £12.25 million annually once fully delivered.

Councillor Baggy Shanker, leader of the city council, said: “The continued financial challenges in the local government sector mean we must consider how we can operate most efficiently, while continuing to deliver the best service possible.

“Derby City Council is a trailblazer in using AI, and we will always make sure the needs of all our citizens are at the heart of this project.

“New advances bring risks, which we will manage, but also some incredible opportunities to deliver the best outcomes for our citizens in a more efficient and cost-effective way.”