Comms continuity

Bondholder Invictus Communications' cloud-based hosted telephony has been helping businesses break down communication barriers in lockdown.

The company's service has not only ensured many businesses have survived lockdown, but it has also enabled many others to thrive. It has supported existing business customers, as well as providing telephony solutions for new customers who needed to re-structure working practices.

Invictus Communications provides a range of telecommunications services including telephony hosted in the cloud, leased lines, business mobiles linked to the telephony system via an app and competitively-priced energy services. All are tailored to individual business customers’ needs to increase productivity, security and flexibility and well as reducing costs with free calls to local, national and mobile numbers.

Managing director Jonny McPhee explained: “Flexible and secure telecommunications have been crucial to maintain business continuity during the past months and feedback from customers with our hosted telephony in place is that it has been invaluable to maintain operations.

“As soon as lockdown measures were announced, businesses were able to divert calls from the office system onto numerous other lines. Staff have been able to work remotely using the phone system from a laptop, fixed phone or mobile using a special app; and monitoring systems has ensured that calls have not been missed.”

Among the businesses who have benefited is fellow Bondholder Bespoke Inns which owns The Dragon in Willington, The Boot in Repton and Harpurs in Melbourne. The company has installed a wifi and a telephone system to support the current delivery and collection service and increase flexibility of functionality for the system once lockdown restrictions are lifted for the hospitality industry.

Director Patrick Hammond said: “Lockdown gave us the opportunity to upgrade our wifi and phone system which Invictus Communications has completed across all our sites both inside the buildings and outside as that is where our customers will be for the coming months.

“An immediate benefit has been that the new phone system has ensured we havn’t missed a call for our busy takeaway services during lockdown.”