Rail operator pilots meet-and-greet service

East Midlands Railway is piloting a new service at Derby station, which aims to better support the accessibility needs of customers.

The free scheme, run in partnership with the software company WelcoMe, offers customers a meet-and-greet service at the station with an EMR staff member.

Customers are then provided with a tour and bespoke information on station services and amenities that directly relate to their needs.

Users can plan a visit via EMR’s website on the Derby Station page or via the WelcoMe website.

Dave Meredith, customer services director at East Midlands Railway, said: “This bespoke service aims to empower customers with disabilities or specific requirements to travel confidently and independently while still receiving the assistance they need.

“It could prove very useful to a range of customers, from travellers with accessibility requirements, first-time train users, or people with anxiety issues.”