Law firm recognised for customer service excellence

Law firm Sort Legal is celebrating after being shortlisted for an award which recognises excellent customer service.

The firm, which has its head office in Derby, has achieved the ESTAS ‘Standard of Excellence’ based on the service ratings it has achieved via customer reviews submitted to the ESTAS review platform.

The reviews are completed at the end of the house moving experience.

ESTAS monitors service ratings over a 12-month period, giving a highly accurate overview of the standard of service that has been delivered to customers.

The ESTAS ‘Standard of Excellence’ provides a kitemark demonstrating the consistent service performance of every firm that has been shortlisted in 2023.

The awards honour the best, agents, conveyancers and mortgage brokers in the UK and are regarded as the biggest award scheme in the UK residential property industry.

The regional and national winners will be announced at the prestigious annual ESTAS ceremony, which takes place in London in October.

Sort Legal was launched in 2016 and provides legal services to clients wishing to buy, sell or remortgage their homes.

Rhodri Howells, head of legal practice at Sort Legal, said: “I’m beyond proud that our firm has been shortlisted for the ESTAS.

“We take our levels of customer service very seriously and are consistently looking to develop and innovate our ways of communication with our clients and the collaboration between ourselves and other parties, all to make the legal side of the journey even better for our clients.

“We’re looking forward to the awards ceremony in October.”