Law firm launches new service to support creditors

Law firm Flint Bishop has launched a new service, which aims to support creditors and their customers.

FBConnect is a specialist field based B2B debtor engagement service, which will support creditors and their customers in the industrial, commercial, and small to medium size enterprises sectors.

With over 100 field-based operatives, the UK-wide service includes visiting customers at their premises to establish contact, resolve disputes, support site investigations, and negotiate repayment plans where there has been no response to letters and calls.

In addition, the service will also be able to help creditors identify any potential sensitivities or adverse PR issues likely to arise in relation to the accounts within debt recovery and collection processes.

Niall Gilhooley, head of debt services at Flint Bishop, said: “We are excited to launch FBConnect and contribute to the continued growth of our debt services division.

“Our nationwide field service can be utilised as a stand-alone service or to complement our wider debt recovery process, providing meaningful site visits to provide additional contact options and insight for creditors.

“Engagement visits can be an effective step forward in liaising with our clients’ customers and facilitating a dialogue to seek a resolution in recovering overdue debt.

“FBConnect will leverage the latest technology and data analytics to provide clients with accurate and timely information to help them make informed decisions and will operate in compliance with industry regulations and guidelines to ensure the highest standards of professionalism and ethical behaviour are met and maintained.

“We believe that FBConnect will provide significant value to our clients by delivering efficient, cost-effective and personalised field engagement services.”