Rail operator launches new messenger service

East Midlands Railway customers can now access customised travel information after the company launched its new messenger service.

EMR Messenger provides customers with personalised journey updates, including details of real-time disruption, alternative travel routes and busyness alerts, all delivered via the Facebook Messenger and WhatsApp channels.

Customers can opt-in to the service on either channel by visiting the live journey information page on EMR’s website and clicking ‘Keep Me Updated’ or alternatively by searching for EMR directly on Facebook Messenger.

Personalised WhatsApp or Facebook Messenger alerts will then keep customers fully informed about their journey.

Neil Grabham, customer services director at East Midlands Railway, said: “We are always looking at better ways to keep our customers up-to-date with the latest travel information when they take a journey with us.

“This new service will enable customers to take control and get personalised details tailored to their needs, making sure they only get the information that is relevant and important to them.”

For more information about the service please click here.